Shipping

Standard Orders: Standard orders will be shipped within 3-5 days via USPS Ground Shipping. For expedited orders, please send me a request & I will do my best to honor it. An extra fee will be negotiated.

Custom Furniture: I look forward to working with you on your custom order; however, they cannot be shipped. If the piece you want is not on the site, please send me an email regarding your interest. For furniture orders from the site, allow 4-5 weeks for pick up. Please contact me with any questions or for updates on your order. 

Custom Furniture - Ready for pickup? A typical custom order is 5-6 weeks for design, building, and finishing. Feel free to let me know your urgency for the custom piece, and I will do my best to meet the deadline. 


Returns

I strive for complete customer satisfaction. Let me know if I can help resolve any concerns you have about your order. 

Please note: You will not receive the exact item in the photo. No one item is the same, as each piece of wood has unique grains and characteristics. Every product is handmade; therefore, no two pieces will be the same. 

Standard Orders: If you receive an item that you find unsatisfactory, please contact me promptly after receipt and I will either have the issue corrected, make an exchange, or gladly refund your money (minus shipping costs). You will be responsible for shipping and returning. The item must be returned within 7 Days.

Custom Orders: Sorry, no returns on custom orders. See below for details on cancellation. 


Cancellation and Changes to Order

Standard Orders:

Changes to Order. Buyers may, within three (3) business days, make a written request to change the Order. 

Cancellation to Order. Standard orders can be cancelled up to three (3) business days after order. 

Please note: It can take up to thirty (30) days for the refund to post to your account. 

Custom Orders: 

Changes to Order. Buyers may, within three (3) business days, make a written request to change the order. New Love Decor reserves the right to agree to or decline any requested changes due to availability of materials or any other reason. 

Cancellation of Order. A Buyer has three (3) business days to cancel the Order and receive a full refund without penalty. 

Custom Order Deposit: 

A 50% deposit is due at checkout. See above for changes to orders. 

 


Thank you for your business !